Deputy Director Riverside County Library System Riverside, CA
Join us for an engaging session where we dive into the art of customer service and self-care. In this interactive workshop, we'll explore effective strategies for managing challenging customer interactions while prioritizing your well-being. From navigating difficult patrons with grace to implementing safety and self-care practices that promote resilience, this session offers practical tips and insights to help you thrive in the demanding world of library service. From de-escalation techniques to effective communication strategies, you'll learn how to steer your interactions toward success while maintaining your cool under pressure.
